FAQ

FAQ - Gemalys

1. What types of products do you offer?

We offer a selection of practical and innovative products, including:

  • Portable Fans : USB fans, rechargeable fans and accessories.

  • Steam Irons : Portable and professional steam irons, as well as their accessories.

  • Solar Powerbanks : solar-powered external batteries to charge your devices on the go.

2. What are your delivery times?

Delivery times vary depending on your location:

  • Metropolitan France : generally between 3 and 5 working days.

  • Other destinations : delivery times can vary from 7 to 15 working days depending on the destination.

We will send you a confirmation email with your delivery details as soon as your order is shipped.

3. How do I track my order?

As soon as your order is shipped, you will receive an email with a tracking number. You can track the progress of your delivery in real time via our delivery partner (e.g., Chronopost, Colissimo, etc.).

4. Can I cancel or modify my order?

Once your order is confirmed, we process it quickly to ensure prompt dispatch. If you wish to cancel or modify your order, please contact us immediately via our contact form. We will do our best to assist you before dispatch, but once your order has been dispatched, it will no longer be possible to modify it.

5. What payment methods do you accept?

We accept the following payment methods:

  • Bank card (Visa, MasterCard, American Express)

  • PayPal

  • Payment by bank transfer (on request)

6. Are the products guaranteed?

Yes, all our products come with a 12-month warranty. If a product has a manufacturing defect, we promise to replace it or refund you, whichever you prefer. For more details, see our warranty policy .

7. What should I do if my product is defective?

If you find that the product you received is defective or damaged, contact our customer service within 14 days of receiving your order. We will provide you with instructions for returning the product and processing an exchange or refund.

8. Do you offer any promotions or discounts?

Yes, we regularly offer promotions on certain products. You can visit our Special Offers page to discover current promotions. Additionally, you can sign up for our newsletter to receive information about exclusive offers and upcoming discounts.

9. How do I maintain my products?

We recommend following the care instructions that come with each product to ensure optimal product life. For example:

  • Portable fans : Clean the grilles with a soft cloth and avoid contact with water.

  • Steam irons : Be sure to descale your steam iron regularly to prevent limescale buildup.

  • Solar Power Banks : Charge your power bank in a cool, dry place to maximize its lifespan.

10. Can I return a product?

Yes, you can return a product within 14 days of receipt, provided it is in its original condition (unused and in its original packaging). Please see our return policy for the complete procedure.

11. What are your data security policies?

We take the security of your personal data very seriously. All transactions on our site are protected by SSL encryption to ensure the safety of your banking information. We never share your personal data with third parties without your consent.

12. Do you offer gift cards?

Yes, we offer gift cards in varying amounts. They're ideal for giving to a loved one or for treating yourself. Gift cards are available directly on our website.

13. How can I contact you?

If you have any additional questions, you can contact us via our contact form on the website or by email at gemmaboutiquedeluxe@gmail.com. Our team is available to assist you and answer all your questions.